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The Marketing Association offers a number of free services for consumers because we understand that, with the best will in the world, occasionally things can go wrong.

Responsible businesses know that without satisfied customers they would quickly cease to exist, so handling a complaint promptly, efficiently and courteously can lead to a harmonious, ongoing relationship.

A Guide to Shopping From Home

It is important that as a consumer you not only understand your rights, but also take precautions when buying from home by mail, telephone or Internet. Download a copy of some simple guidelines.

Keep a Record

The most critical thing people can do is keep a record of what they have ordered, who they have ordered the goods from, the cost, and any specific terms and conditions. Then, in the event that anything goes wrong, they have specific information to include in written communications with the company concerned.