Do Not Call Service
There are many ways in which your name can get on to a telephone list. For example, you might have provided your phone number when you entered a competition, filled out a warranty card, attended an exhibition, subscribed to a magazine. Perhaps you have ordered a product through visiting a website, through a catalogue or an 0800 number on a TV advertisement. And, of course, you are very likely to have a listing in the Telephone Directory.
Businesses today understand the value of building relationships with customers. To help them do this, they create customer lists. Sometimes these lists are made available to other organisations so that they in turn can offer their products or services to potential customers. Additionally, there are numerous public directories in which your details might appear.
However, not everyone wishes to receive these offers.
What is the Do Not Call register?
The Marketing Association does not hold, rent or sell lists containing names, addresses or phone numbers of householders in New Zealand.
For several years the Do Not Call Service has been run by the Marketing Association in order to decrease the number of unwanted, unsolicited phone calls consumers receive from organisations. It is a free service offered to New Zealand householders.
NB : This service does not extend to businesses.
Why you need to be on a list to get off lists
Responsible marketers intending to telephone consumers with a view to selling their services or products do not want to bother people who have said they don't wish to receive such offers.
These marketers regularly receive an updated copy of the Marketing Association's Do Not Call register. They match the names and phone numbers on any list they intend to use against the names and phone numbers on the Do Not Call register to ensure that they do not contact those people.
What you need to know about being on the Do Not Call register
By being listed on the Do Not Call register, you should notice a decrease in the volume of unsolicited calls. However, the Marketing Association cannot guarantee to stop all phone calls because not every company is a member of the Association, nor can calls from call centres based overseas be controlled or stopped.
Please note that it will not stop communications from organisations with which you have an existing relationship, e.g. your bank, insurance company etc.
Why do you still get calls when your number is unlisted?
Telecom does not rent or sell unlisted numbers. Some companies use an automated dialing system that sequentially calls batches of phone numbers, which is the most likely reason your unlisted number would be called. The Marketing Association does not regard this as a best-practice method of communication.
How to get your details entered on the Do Not Call register
There are three ways you can get your name placed on the Do Not Call register :
1. fill in the request form through the link on the right-hand side of the homepage at www.marketing.org.nz
2. write to Do Not Call Register, Marketing Association, PO Box 47681, Ponsonby, Auckland 1144 with your full name, address and telephone number
3. email your full name, address and telephone number to donotcall@marketing.org.nz
You are also welcome to include other family members or other persons in your household.
What if you move house?
You can register new details if your phone number changes or if you add another telephone line.
Calls to home fax numbers
There are very few companies in New Zealand sending out broadcast faxes on behalf of their clients. The quickest way to get your number removed from their lists is to send them a fax asking that your number be removed from any list or lists they hold. A written request is far more effective than simply telephoning them.
New Zealand Marketing Association Do Not Call Service
Tel : 0800 222 332
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