The Marketing Association of New Zealand

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Contact Centres

Asia Pacific Call Centre News (APCCN) - Supplying the regions call centre professionals with daily news since Sept 1998

Australian Teleservices Association (ATA) - Australian industry Association website

Bench Mark Portal - A source for Customer Relationship Management (CRM) best practices information for call centers

Call Centre Association - This is a UK based association for Call Centres and their people

Call Centre Focus Magazine (UK) - This site contains related articles, industry discussion, latest jobs, forthcoming events and much more

Call Center magazine - this magazine covers products and services that improve customer contact and care by strengthening online communications and quality assistance over the phone

Call Centre Management Association (UK) - Another UK association

CallCentres.net - a provider of global Call Centre research and information

CallCentres.net - world wide benchmarking reports

Call Centre Voice - A discussion community for the Call Centre Industry based in America.

Contact Centre Voice (Marketing Association) - The Marketing Association interest group representing the Contact Centre industry and it's interests in New Zealand.

Contact Centre World - helping operational managers and executives around the world increase their knowledge and value to their company through daily editorials and useful industry information

ETITO - ETITO is an industry training organisation that brokers human capability solutions for clients in the Electrical, Electronics, Call Centre, Telecommunications and Security industries

Incoming Calls Management Institute (USA) - offers training programs and educational resources available for call center management professionals

InfoQuorom - Publishers of various Contact Centre relevant magazines

International Customer Service Association (USA) - Another association, this one in America

Outbound Focus - Website for the call centre industry with access to newsletters with news from the industry

Public Sector Training Organisation (PSTO) - Promotes improvements in the quality of training of employees in the Public Service and other selected State sector organisations to achieve a skilled and qualified workforce

Research and Markets - links to research reports

Scottish Executive - Tips for setting up a call centre

Teleplaza - a list of contact centre links

TUANZ - Website for the Telecommunication Users Association of New Zealand

Return to Main Useful Links page.