Responsible businesses know that without satisfied customers they would quickly cease to exist, so handling a complaint promptly, efficiently and courteously can lead to a harmonious, ongoing relationship. These responsible businesses also respect your privacy and do not phone or mail people who have registered themselves on the Do Not Call or Do Not Mail lists.
Do Not Call
This service caters for people who do not wish to receive unsolicited marketing calls to their home or mobile number. Add yourself to the Do Not Call list
What is the Do Not Call list?
The Do Not Call service is run by the Marketing Association to help decrease the number of unwanted, unsolicited phone calls to consumers. It is a free service for consumers but does not include businesses.
The Marketing Association does not hold, rent or sell lists of consumers in New Zealand. If an organisation tells you they got your details from the Marketing Association, this is incorrect. Please tell us about it so we can correct the error and talk to them about subscribing to the Do Not Call list.
NB: This service does not extend to businesses.
Why do you need to be on a list to get off lists?
Responsible marketers intending to telephone consumers with a view to selling their services or products do not want to bother people who have said they don't wish to receive such offers.
These marketers regularly receive an updated copy of the Marketing Association's Do Not Call list. They match the names and phone numbers on any list they're planning to use against the names and phone numbers on the Do Not Call list to ensure that they do not contact those people.
What you need to know about being on the Do Not Call list
By being listed on the Do Not Call list you should notice a decrease in the volume of unsolicited calls. However, we can't guarantee to stop all phone calls because not every company subscribes to the service; nor can calls from overseas be controlled or stopped.
Please note that it will not affect communications from your bank, insurance company, or any other organisation with whom you have an existing relationship.
Why do you still get calls when your number is unlisted?
Telephone companies do not rent or sell unlisted numbers. Some businesses use an automated dialling system that calls batches of phone numbers in sequence, which is the most likely reason your unlisted number would be called. The Marketing Association does not regard this as a best-practice method of communication.
What about other household members?
Other people in your household may also wish to be added to the Do Not Call list to help further reduce calls to your home. They simply need to register their own details on our website.
What if you change your telephone number?
You can list new details if your phone number changes or if you add another telephone line.
Calls to home fax numbers
There are very few companies in New Zealand sending out broadcast faxes. The Unsolicited Electronic Messages Act (UEM) prohibits the sending of commercial faxes unless you have given your consent. Please note adding your fax number on to the Do Not Call list will not stop you receiving unsolicited faxes.
Do Not Mail
The Do Not Mail service is for those who do not wish to receive unsolicited offers via addressed mail to their home address. Add yourself to the Do Not Mail list.
What is the Do Not Mail service?
The Do Not Mail service is run by the Marketing Association to help decrease the number of unsolicited, addressed marketing mailings you receive. It is a free service offered to New Zealand consumers.
The Marketing Association does not hold, rent or sell lists of consumers in New Zealand. If an organisation tells you they got your details from the Marketing Association, this is incorrect. Please tell us about it so we can correct the error and talk to them about subscribing to the Do Not Mail list.
NB : This service does not extend to businesses.
Why you need to be on a list to get off lists?
Responsible marketers planning to mail consumers to sell their services or products do not want to bother people who have said they don't wish to receive such communications.
These marketers regularly download an updated copy of the Marketing Association's Do Not Mail list.
They match your name and address against the Do Not Mail list to ensure that they do not contact you.
What you need to know about being on the Do Not Mail list
When you enter details on the Do Not Mail list you should notice a reduction in the amount of unsolicited addressed mail. However, we can't guarantee to stop all mailings because not every company subscribes to the service.
Please note that it will not affect communications from your bank, insurance company, or any other organisation with whom you have an existing relationship.
What about other household members?
Other people in your household might also like to register. They simply need to register their own details.
Moving house?
You should register your new details if you move house.
Your rights regarding your personal information
In the very first instance, any organisation with whom you have contact should advise you:
(a) if your personal information is being stored for later use
(b) the purpose for which the information is being stored
(c) who is going to have access to the information
(d) name and address of the organisation collecting and holding the information, and
(e) your right to access and correct any information
These actions are required by the Privacy Act 1993.
In addition, we recommend that they give you the opportunity to opt out of receiving further mail from them ... and honour your request.
